PN
Phumzile N
1 reviews | Active since Jun 2022
16 Jan 2025, 16:11
TV delivery Delayed
I purchased a tv on Saturday 11 January 2025. The expected date of delivery was 15 January 2025. Makro sent an email on the 14th saying the order is delayed with no further communication. It is now the 16th of January still with no indication of when I will receive the tv. It is honestly frustrating as I have been trying to contact the contact centre but was told they cannot assist as the store's number is not going through (Polokwane Makro). Very very disappointed because this was a gift for my mother!!!!!Do not put the expected date of delivery if you know you will not deliver.
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Replies (4)PN
Phumzile N's updateReviewer Update
17 Jan 2025, 10:10Day 3 and there is still no respond from Makro. Whatever you do please stay away from buying through Makro Online.
PN
Phumzile N's update17 Jan 2025, 10:10
Reviewer Update
Day 3 and there is still no respond from Makro. Whatever you do please stay away from buying through Makro Online.
Makro's replyOfficial
23 Jan 2025, 10:45Good day Phumzile, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,
Makro's reply23 Jan 2025, 10:45
Official
Good day Phumzile, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,
PN
Phumzile N's updateReviewer Update
23 Jan 2025, 11:03It is the 23rd today and I still have not received my order nor have I been been contacted by Makro. This is definitely my last order from Makro I cannot be frustrated like this again with a Makro order. I have been calling almost everyday just to know what is happening with my order and nobody has an answer for me. PATHETIC HONESTLY!!!!
PN
Phumzile N's update23 Jan 2025, 11:03
Reviewer Update
It is the 23rd today and I still have not received my order nor have I been been contacted by Makro. This is definitely my last order from Makro I cannot be frustrated like this again with a Makro order. I have been calling almost everyday just to know what is happening with my order and nobody has an answer for me. PATHETIC HONESTLY!!!!
Makro's replyOfficial
27 Jan 2025, 14:00Hi Phumzile,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Your order had to be cancelled and we do regret any difficulty it may have caused.
A refund has been processed back into the account used when placing the order.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Your order had to be cancelled and we do regret any difficulty it may have caused.
A refund has been processed back into the account used when placing the order.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply27 Jan 2025, 14:00
Official
Hi Phumzile,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Your order had to be cancelled and we do regret any difficulty it may have caused.
A refund has been processed back into the account used when placing the order.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Your order had to be cancelled and we do regret any difficulty it may have caused.
A refund has been processed back into the account used when placing the order.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,