TV components missing.
It’s been over a year ever since I bought defective TV from Makro and they made sure they will not refund nor replace the TV, well I got over that and listened to everyone around me advising me to never buy appliances from a horrible store like Makro. To cut long story short, I struggled to get my broken tv back (every time I go to repairs to ask for it they couldn’t locate it), until I called Makro complains line to fight to get my tv back and finally got it yesterday BUT GUESS WHAT..! NO REMOTE NO HDMI AND OTHER WIRES, ALL THE STUFF I BOUGHT THAT TV WITH ARE MISSING IN ACTION, it’s only the TV AND THE LEGS FOR STAND.
I WOULD LIKE TO ADVISE PEOPLE WHO REALLY CARE ABOUT THEIR MONEY “PLEASE DON’T WASTE YOUR MONEY LIKE I DID WITH R11k I WASTED ON THIS ******* STORE, MAKRO VAAL IS ******* AND HAS REALLY ABUSED MY PATIENCE AND KINDNESS I WILL NEVER BUY ANYTHING FROM IT!!!
I got my LG OLED elsewhere and I’m so happy,
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
16 May 2021, 15:48Good day, Motsoane
Trust you are well.
Thank you for reaching out to us on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter.
We will continue to follow-up on the complaint after replying to emails so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hello Peter Team
Trust you are well.
Thank you for reaching out to us on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter.
We will continue to follow-up on the complaint after replying to emails so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hello Peter Team
Best regards,
Makro's reply16 May 2021, 15:48
Official
Good day, Motsoane
Trust you are well.
Thank you for reaching out to us on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter.
We will continue to follow-up on the complaint after replying to emails so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hello Peter Team
Trust you are well.
Thank you for reaching out to us on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter.
We will continue to follow-up on the complaint after replying to emails so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hello Peter Team
Best regards,