Turned away for wearing a faceshield

Item: Makro
Rating: 1
Author: Busisiwe M

I went to Makro Riversands and was turned back at the door for wearing a faceshield that covered my full face. That is so unfair because we were all told to cover our faces and only to wait in the que and be turned away at the door. Is Makro making their own COVID19 rules or are they scientists now?

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Replies (1)

Makro's replyOfficial

01 Jun 2020, 13:22

Good day Busisiwe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply01 Jun 2020, 13:22

Official