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Nokuthula N

1 reviews | Active since Jan 2017

14 Feb 2025, 15:16

Tshepi ke Star

The Five Stars goes to Tshepiso Mokhomatha a Customer Care consultant. I called in frustration, the first guy I spoke to, dropped call while I was still explaining, I called again and Gontse answered and made me hold for 30 min before putting the phone down. When I called for the third time, Mr Mokhomatha was of great assistance. All he did was to follow up with the finance department and while on the line with him, I got confirmation via email that my refund is approved, should take a few days to reflect in my account. Keep up the good work Tshepi.

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Replies (1)
Makro
Makro's reply26 Feb 2025, 15:10
Official
Hi Nokuthula Nkosi, thank you for contacting Makro.
Our customer satisfaction is important to us and we do take pride on the level of service we render.

Kind Regards,

Makro Hello Peter Team

Best regards,