Try and cancel an order, they will hang up on you

Utterly poor service from the call centre.

I placed an order on 22 Feb Mak ********** and another on 25 Feb Mak ********** , both have not been received to date. I have called many times, each time being informed that it will be collected by the couriers the following day and delivered. This feedback from a lady calling from ********** on 6 Mar.

Today however, I was informed they don't know what the hold up is and they don't know when the items will be delivered.

When I requested a cancellation all of a sudden they say they can't hear me and hung up.

I called again and requested a cancellation, again they hung up on me.

The third time was the worst, I got through to Zolani who simply went silent and said he is busy. 5- 10 mins of his silence and him saying he is loading his system. I asked to be transferred to someone else to assist me and he refused and went silent again. I asked for his name and a manager and he ignored me asking for the order number. I repeatedly requested a manager and all of a sudden they were all busy and will only be in at 9. He then hung up on me.

All calls are recorded, I called at exactly 08h26 19/03/2019. In this era, call centre agents like this will lose customers.

This is the worst service ever received from Makro.