lW
luke W
1 reviews | Active since Oct 2019
03 Mar 2021, 18:28
Trojan spinning bike
Trojan spinning bike elite 2.0. I purchased one and on open was already not working... replaced with a new one because Trojan repairs didn't get back to me. Now the new one is already broken.
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Replies (2)
Makro's replyOfficial
04 Mar 2021, 08:36Good day Luke,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Mar 2021, 08:36
Official
Good day Luke,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
lW
luke W's updateReviewer Update
04 Mar 2021, 12:25Now as I have set aside time for the repairs team to come and fix a new spinning bike they don't arrive....
Completely unacceptable. Never thought purchasing something could be this irritating
Completely unacceptable. Never thought purchasing something could be this irritating
lW
luke W's update04 Mar 2021, 12:25
Reviewer Update
Now as I have set aside time for the repairs team to come and fix a new spinning bike they don't arrive....
Completely unacceptable. Never thought purchasing something could be this irritating
Completely unacceptable. Never thought purchasing something could be this irritating