CC
Corne C
1 reviews | Active since May 2016
10 Sept 2020, 11:20
TrimTech is taking customers for a ride, and Makro isn’t helping customers
I bought a Trimtech trimmer from Makro in January or February this year. I used it maybe 6 times, as it was lockdown and winter. My gardener told me the machine is broken. I handed it in at Makro, and received a call that the motor needs to be replaced, at a cost. The machine is supposed to have a 1 year warranty. I was told by the lady the motor is excluded from the warranty, as per the manual. The motor is what is needed to power the machine. I read the exclusions last night when I got home, and the motor is definitely not listed as an exclusion on the warranty. It seems Trimtech has a lot of negative reviews on all platforms, and Makro is not accommodating customers to fight against these decisions.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
10 Sept 2020, 14:56Good day Corne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Sept 2020, 14:56
Official
Good day Corne,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
CC
Corne C's updateReviewer Update
30 Sept 2020, 16:01This matter is still not resolved. The assessment changed when I countered the initial feedback with a copy of the warranty. This is a month later and still not resolved. There is also no possible way to validate the pictures taken were actually my machine. Naila in the refunds department and Thabo, the store manager, are having a contest as to whom can provide the worst service. There is a consumer protection act which I will rely on.
CC
Corne C's update30 Sept 2020, 16:01
Reviewer Update
This matter is still not resolved. The assessment changed when I countered the initial feedback with a copy of the warranty. This is a month later and still not resolved. There is also no possible way to validate the pictures taken were actually my machine. Naila in the refunds department and Thabo, the store manager, are having a contest as to whom can provide the worst service. There is a consumer protection act which I will rely on.