TRASH SERVICE TRASH PROCESS

I bought a carpet online. The item was delivered. It was totally different from what was advertised. I sent it back!!

They apologized.. And said they will deliver the correct item. They delivered the same carpet.

I sent it back and asked for a refund on order no #MAK***. (STILL WAITING FOR A REFUND)

MIND YOU, IN BETWEEN, I'M CALLING THEIR CUSTOMER CARE NONSTOP TRYING TO SORT THIS OUT BECAUSE THEY WILL NEVER LIFT A FINGER TO FIX THEIR MISTAKE.

Decided to buy 2 more carpets on order number #MAK***. I don't know why I gave them the benefit of the doubt, but I did. The carpets arrived, ITEMS TOTALLY DIFFERENT FROM WHAT I BOUGHT ONLINE.

I decided to keep the wrong items because I didn't want to go through the stress of waiting and waiting, AND CALLING NONSTOP. So I just kept the wrong carpets as this is their forte.

Look, a company as big as Makro, I don't understand why would they be so ***********.

As it is, I'm still waiting for a refund for my first carpet. Yeah from a big company like that. All they do when you call is make promises...