Trash

I bought stuff from Makro on 02/10, but the delivery address was wrong, so I quickly called them for a change of address. The agent said they would escalate, but this was a delaying process, and the order was delivered to my workplace on 03/10. I refused to receive the order because I had already spoken to Makro about the change of address. Shortly after the courier guy left, I called Makro again to get the address changed, but this was not fruitful. On 04/10, the order was sent to my workplace again, and I refused this order because I spoke to Makro twice already about the address change. Yesterday, 05/10, I received a message from Wumdrop that the order was out for delivery. This time, the address was changed to the correct one. When I tracked the order, I saw a notification that says my order was sent back to the sender. So I called the driver 3 times but with no success, his phone was going straight to voice-mail. I called Wumdrop to assist but the end result was that my order would reach me only today. Fair enough I accepted, even though I was very upset. Today, 06/10/2023, the delivery guy made it to the correct address, but shockingly the only thing to deliver was just a packet of washing powder. It was not even wrapped and/or put inside a box. The million dollar question is, where are my groceries that were being delivered to my work address now if they only delivered washing powder. My groceries(perishables) have been at the back of a van for the past 3 days and being driven around the whole of Johannesburg in the scorching sun. There is a likely chance that some of the goods are spoilt now. Makro's online related services are trash. Even now the groceries have not been delivered and when I trace the order on the Makro website there is nothing for me to trace. So where are the rest of my goods? It is disturbing and VERY disappointing that I receive such **** service from a Juggernaut company like Makro. Sad enough, everytime I order from makro, I find myself fighting with their customer care center. There is no sense of urgency at all when it comes to customer service whatsoever! Very disgusting I must say. 5 days later and my groceries are not delivered, and are still at the back of some van somewhere, nobody knows. EVEN Makro does not seem to know where the rest of my things are in real time.