Totem Mountain Bike

We bought a Totem Mountain bike from Makro, the first one we received had damaged front and rear rims. We then went back to Makro on Sunday to exchange the Totem Mountain bike (for a new one they ordered) and when we opened it last night it again had damaged front and rear rims. This now happened twice on the same brand. I do not know if it is Makro that somehow damages the bike with shipment and if it is the manufacturers of Totum that is at fault, but this is now getting ridiculous, it was supposed to be my son's birthday present.