Totem 29\ bicycle - Bad Service"

On Saturday, 22 August 2015, I purchased the above-mentioned bicycle. On Sunday when I opened the box, I found the following problems -<br> 1. Only one alan key whereas two other alan keys are required to assemble the bicycle.<br> 2. The assembly manual included the assembly procedure for caliper brakes, but not for disc brakes that the bike is fitted with.<br> 3. The spray painted saddle stem did not fit normally into the bicycle frame even with the tightening mechanism fully opened.<br> On Monday, 24 August 2015 @ 9:00 I called Makro. I explained the situation to the shop assistant who told me to return it to the branch. Problem is that it took 3 of us about 30 minutes to get the box into my car and that I had partly assembled the bicycle. I also mentioned that I saw no point in returning the bicycle just to be given another box with exactly the same issues.<br> I later received a call from Randy - manager. He confirmed that he could not deliver an assembled bike to me. He pointed out that due to the box being sealed that it was not Makro's problem. I disagreed & asked for a copy of the correct manual & to sort out the saddle issue. Until now I have not received the promised email or a call.