Totally useless customer service

Makro doesn’t care about their customers after you purchase something and it breaks they don’t take any responsibility I have been sending them complaints over a generator that I purchased in December and it gave in January till today it hasn’t been fixed nor have I gotten any solutions to resolve my issues instead I keep getting calls asking me when I will fetch a broken generator which they expect me to pay to repair and I refuse to because I only used it three or four times during loadshedding and the starter locked and it couldn’t start. This is by the way my 4th complaint they keep saying thank you for my review!