Totally UNACCEPTABLE Service

I have never had such unprofessional and uncommunicative service ever. I placed a order with Makro on the 18/03/20 on line and paid over R12 000.00 expecting my order to be delivered within the specified 2-5 working days. After not receiving my order I followed up on Saturday the 21 March and was advised that they see that it is in process and it would be escalated and that I could call again on Monday should I not receive my order. I again phoned on Monday and again was advised that they would escalate the order, I called again on Tuesday now being highly Irate and was advised that they see that they do not have all the stock and that they would escalate my query and would get a manager to call me before 10am. I again called at 10:30 having not received a call to be told that it had not been escalated and that they were escalating my call. This was now beyond acceptable I was then advised that I should call the store and address with them as I had reached boiling point advising them that if they had none of what I had ordered they should of advised and I would of cancelled my order and gone somewhere else. Hence to say I cancelled my order advised them that I wanted the refund straight away as I needed this to do my necessary shopping and I am still waiting after advising that I wanted a update by 14:00 yesterday.

If this is the service that Makro provides to it customers then it is atrocious, you do not update clients on their orders, fail to provide feedback when you promise and have absolutely no customer empathy or customer tack.

you are quick to take the payments but when it comes to providing a service that is never given. I am still awaiting my refund and will NEVER shop at makro for my personal or business, as well as will let all my family, friends and clients know about the type of service that you provide

If I could give you no stars for the service that you provide I would, because one star is way too much for the service Makro provides