Total utter disappointment and rudeness from a call centre agent

I am so so disappointed and really shocked at the service I have received from a woman I spoke was not ready for me , she then put me on hold. Then came back unprepared. Switched to Zulu not sure who advised her I am. She then raised her voice and dropped the call. Left me hanging just like that. Such rudeness. Call was @08.29am with a female agent.