SE
Stefan E
1 reviews | Active since Oct 2018
21 Nov 2019, 15:23
TOP NOTCH STORE WITH A MEDIOCRE SERVICE LEVEL
I recently bought a freezer and a **** eater from Makro. The **** eater stock was available on the shelf, but I had to wait around 30min for the freezer stock. This was during the week and the store was not busy at all. The sales rep apologized and then said that the storeman was busy and said the customer can wait. This attitude is not acceptable to me as it is the customers who actually pay everyone's salaries from the storeman to the CEO. This is a recurring issue especially now that peak season is approaching. Makro can do better to manage their stores turnaround time and their staff's understanding of customer service. As a rule I never have issues when buying items from the shelves.
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Makro's replyOfficial
22 Nov 2019, 12:51Good day Stefan,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our humblest apologies for the customer service you have received from our Germiston Branch. It is disappointing to read about your experience in our Store and we will be contacting the departmental management to advise on the service our customers are receiving.
You are correct in stating the importance of customers service as you are the corner stone of our business and this is not the service we aspire to provide our customers with.
We will contact our branch and use this case as a yardstick to prevent this from happening in future, as soon as feedback is received, we will contact you. Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our humblest apologies for the customer service you have received from our Germiston Branch. It is disappointing to read about your experience in our Store and we will be contacting the departmental management to advise on the service our customers are receiving.
You are correct in stating the importance of customers service as you are the corner stone of our business and this is not the service we aspire to provide our customers with.
We will contact our branch and use this case as a yardstick to prevent this from happening in future, as soon as feedback is received, we will contact you. Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply22 Nov 2019, 12:51
Official
Good day Stefan,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our humblest apologies for the customer service you have received from our Germiston Branch. It is disappointing to read about your experience in our Store and we will be contacting the departmental management to advise on the service our customers are receiving.
You are correct in stating the importance of customers service as you are the corner stone of our business and this is not the service we aspire to provide our customers with.
We will contact our branch and use this case as a yardstick to prevent this from happening in future, as soon as feedback is received, we will contact you. Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our humblest apologies for the customer service you have received from our Germiston Branch. It is disappointing to read about your experience in our Store and we will be contacting the departmental management to advise on the service our customers are receiving.
You are correct in stating the importance of customers service as you are the corner stone of our business and this is not the service we aspire to provide our customers with.
We will contact our branch and use this case as a yardstick to prevent this from happening in future, as soon as feedback is received, we will contact you. Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team