Took my money, zero delivery.

I’ve placed an online order on 30 November 2018 hoping it will reach me by 14 December 2018. (According to the 7 – 10 day delivery time) This order placed was a gift for a friend moving to Durban on 14 December 2018. This is an expensive item and we were looking forward giving this “prezzie” to her.

I’ve send numerous emails to confirm the order delivery and still no feedback. I eventually phoned them this morning (12 Dec 2018) to follow up on the order process and the lady at online support informed me that they are out of stock. • Way did no one from Makro inform me they were out of stock?? • So basically they just took my payment hoping that I will forget about my online purchase or hoping by ignoring me, I will just go away?? • I’ve send a few emails, but no reply. I hope everyone will think twice before ordering anything from Makro. They will take your money in return of “nothing”.