Took my money didn't give goods.

I'd give no stars if I could. On the 15th of July I purchased 2 TVs online at makro.co.za. They were on special which was ending BV that day. I elected to collect the TVs from my nearest store, Crown Mines, which had stock. As usual payment is taken immediately. I hoped that the next day I would be able to collect the TVs. By the 17th I still hadn't received a ready for collection email/sms so I called the contact centre. I was told the order stated 2-5 working days. According to the lady on the line I should wait one or two more days. By the 26th of July (10vworking days later) I still hadn't received any notification. I called the contact centre again and was told that on their side it was showing as ready for collection. I rep**** that my PC was showing still in progress. She told me that they would contact the store and rectify it immediately. I asked the lady to get a manager to call me back. Today is the 30th of July, still no notification for collection, website still shows the order in progress and no callback plus the funds have been deducted from my account. Makro puts cash on call to earn interest before payment terms become due to the supplier. They are making a profit on the item and my money and couldn't care less. Disgusting service. South African private sector is heading the same way as our public sector. Corporates/Wallmart only cares about their profits and not there customers.