1 reviews | Active since Mar 2026
Together we can bring Makro to their knees
I want to warn other consumers about the serious frustration I am currently experiencing with Makro’s third-party Marketplace sellers, specifically Secret Box Furniture and the poor services feom Value Express.
When you shop on Makro’s website, it creates the impression that you are dealing with Makro itself. However, many items are actually sold by third-party sellers through Makro’s Marketplace platform. My experience has shown that when something goes wrong, the customer is left completely stuck between Makro customer care and the transporting company, with little to no accountability.
What should have been a straightforward purchase has turned into a drawn-out and extremely frustrating process involving delays, poor communication, and no clear resolution. Instead of receiving proper support, customers are pushed back and forth between Makrocare and Value Express
For a brand like Makro, allowing third-party sellers such as Secret Box Furniture and to operate on their platform without proper accountability damages consumer trust. If Makro is going to host sellers on their platform, then Makro should also ensure that customers are protected when problems occur.
Right now, it feels like the customer is the one who pays the price when these marketplace sellers fail to deliver acceptable service.
To anyone considering buying from Makro online: always check whether the product is sold by Makro directly or by a third-party seller. Based on my experience, buying from marketplace sellers can quickly become a stressful and frustrating ordeal.
To other consumers experiencing similar issues, I strongly encourage you to escalate the matter. The more complaints that are raised publicly, the more likely it is that this issue will receive proper attention.
Consumers should consider reporting these issues to platforms and consumer advocacy programs such as:
Carte Blanche
Consumer Watch
The Devi Show
The National Consumer Commission
These organisations exist to investigate consumer issues and hold companies accountable when customers are not treated fairly.
Until Makro improves oversight of its marketplace sellers and ensures proper customer protection, I would strongly advise consumers to think twice before purchasing from third-party sellers on the Makro platform.
Thank you for your response.
Unfortunately, your message reflects the same issue I have been experiencing throughout this entire process. I was already contacted by the courier last Wednesday, and since then the collection has been repeatedly postponed.
Initially, I was informed that the collection would take place on Wednesday afternoon. I was then told the truck could not reach my address and that the collection would be moved to Thursday. Thursday then became Friday, and after that I was advised it would take place on Saturday at 10:00.
On Saturday morning, I contacted the courier to confirm that the driver would arrive at 10:00. I was informed that the truck was full and that the driver would stop by on his way back from PMB. As a result, I cancelled all my plans and remained at home waiting.
At 16:24, I received a call from the driver saying they were outside. I immediately went out to open the gate, only to discover there was no truck anywhere near my home.
When I asked the driver to confirm his location, it turned out he was in a road with the same name approximately 30 km away. This is extremely confusing, especially considering that the same courier company delivered the lounge suite to my address without any issue. Shortly thereafter, I was contacted by the courier company and informed that Makro had provided them with the incorrect address.
This situation highlights the ongoing miscommunication that has been occurring throughout this process. I continue to be told that the courier will contact me, yet they already have, and the collection still has not taken place due to repeated logistical errors.
At an early stage, I had a feeling that this might become a long and frustrating process. For that reason, I have ensured that I carefully documented photos with timestamp every interaction and communication with Makro customer care as well as the courier company. After seeing how many customers on hello peter are in the same situation as i am in. I have drafted an escalation letter to the Consumer Goods and Services Ombud and to Carte Blanche
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regarding this matter, and I will be copying Massmart on the correspondence.
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I now urgently require Makro to confirm the following:
• That the courier has been provided with the correct address
• The exact date and time the collection will take place
• That this matter will now be handled correctly without further delays
As previously mentioned, my wife and I have been sitting on the floor since 26 February because we cannot bring in a replacement lounge suite while the current one remains in our flat. This situation has become extremely frustrating and highly inconvenient.
I would appreciate Makro treating this matter with the urgency it deserves and ensuring that the collection is completed without any further delays.
Thank you for your response.
Unfortunately, your message reflects the same issue I have been experiencing throughout this entire process. I was already contacted by the courier last Wednesday, and since then the collection has been repeatedly postponed.
Initially, I was informed that the collection would take place on Wednesday afternoon. I was then told the truck could not reach my address and that the collection would be moved to Thursday. Thursday then became Friday, and after that I was advised it would take place on Saturday at 10:00.
On Saturday morning, I contacted the courier to confirm that the driver would arrive at 10:00. I was informed that the truck was full and that the driver would stop by on his way back from PMB. As a result, I cancelled all my plans and remained at home waiting.
At 16:24, I received a call from the driver saying they were outside. I immediately went out to open the gate, only to discover there was no truck anywhere near my home.
When I asked the driver to confirm his location, it turned out he was in a road with the same name approximately 30 km away. This is extremely confusing, especially considering that the same courier company delivered the lounge suite to my address without any issue. Shortly thereafter, I was contacted by the courier company and informed that Makro had provided them with the incorrect address.
This situation highlights the ongoing miscommunication that has been occurring throughout this process. I continue to be told that the courier will contact me, yet they already have, and the collection still has not taken place due to repeated logistical errors.
At an early stage, I had a feeling that this might become a long and frustrating process. For that reason, I have ensured that I carefully documented photos with timestamp every interaction and communication with Makro customer care as well as the courier company. After seeing how many customers on hello peter are in the same situation as i am in. I have drafted an escalation letter to the Consumer Goods and Services Ombud and to Carte Blanche
***
***
regarding this matter, and I will be copying Massmart on the correspondence.
***
***
***
I now urgently require Makro to confirm the following:
• That the courier has been provided with the correct address
• The exact date and time the collection will take place
• That this matter will now be handled correctly without further delays
As previously mentioned, my wife and I have been sitting on the floor since 26 February because we cannot bring in a replacement lounge suite while the current one remains in our flat. This situation has become extremely frustrating and highly inconvenient.
I would appreciate Makro treating this matter with the urgency it deserves and ensuring that the collection is completed without any further delays.