Title: ********** Service & Zero Accountability – AVOID Makro Online!

I placed an online order with Makro on 1 May 2025, only to find it was set to be delivered to my old address. I called the call centre immediately, and the agent assured me the address change would be made since the order hadn't been dispatched yet.

Fifteen minutes later, I was contacted via Makro WhatsApp, and told the address couldn't be changed and the order would instead be cancelled. Despite multiple cancellation attempts by both myself and the agent, nothing worked. She claimed the issue was escalated to their IT department.

I then received an SMS from WumDrop that my order was out for delivery. I contacted Makro again and was advised to refuse the delivery, which I did. The driver returned the parcel to the Germiston warehouse.

Shockingly, on 3 May, I received another email saying the same order would be delivered again – to the incorrect address! I called again, another so-called escalation. Order showed delivery scheduled for 7 May – no delivery happened. I followed up again, and on 9 May, was told it would be delivered to the correct address. Still nothing.

Today, 10 May, I was told the delivery was scheduled for today and I should call WumDrop myself. They told me the parcel was returned on 2 May as a cancelled order, and they have no job card for delivery.

Back to Makro again – only to hear, yet again, the issue is being escalated, and I’ll need to wait 7–14 working days for a refund. Unbelievable.

I’ve had to do all the chasing, all the calling, all the follow-ups. Makro has shown no urgency, no ownership, and no customer care.

This has been a disaster from start to finish, and I will absolutely never shop online with Makro again.