1 reviews | Active since Jun 2026
Title: Makro Marketplace taking me from pillar to post - Account still closed after 90 days suspension
I am extremely disappointed with Makro Marketplace Seller Support.
My seller account was closed on 3 June 2026 due to 19 cancelled orders. Makro sent me an email stating that my suspension will be for 90 days and will end on 1 September 2026, that my portal will be re-activated and my listings will be visible again, and that any funds due to me will be paid on 15 September 2026.
I waited for 90 days without working.
Now that the 90 days is over, my portal is still closed. Since 1 September I have been trying to get help but Makro is taking me from pillar to post:
1. I was given *** - they failed to help. 2. Then I was given *** - they failed to help and just sent me a standard auto-reply. 3. Now they give me *** - still no help, no one is willing to open my account as promised.
I am not working, I am depending on this Makro seller account to feed my family. I have served the full 90-day suspension as per their own email.
I have attached their email as proof that they promised to open on 1 September 2026.
I am asking Makro to please honour their promise, open my seller portal immediately, and pay me on 15 September 2026 as promised.
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On Thu, 18 Jun 2026 at 09:26, Sellers
<***>
wrote:
Good day,
...
Upon reviewing your account, we found that between May and June you had 19 cancelled orders, which is considered excessive and is the primary reason your account is currently suspended.
As per the Seller Agreement, when an account is suspended, it remains suspended for a period of 90 days. During this period:
Your listings will not be visible on the website.
You will not receive any new orders.
Any funds due to you will be withheld and no payments will be made.
Your suspension commenced on 3 June 2026 and will end on 1 September 2026.
Should there be any funds due to you, they will be paid out during the 15 September 2026 payment run.
If you require any further assistance, please feel free to reach out.
Kind regards,
Makro Marketplace Seller Support
Reply
Forward
Today is 7 September 2026 - that is 7 days after the promised date, and my account is still closed. I am not working and I depend on this account.
Saying that *** and *** are the relevant contacts is not helping, because those emails are NOT helping. They are sending me from pillar to post.
Please do not send me to another email again. I need you to escalate this internally and give me a clear answer:
1. When exactly will my portal be opened?
2. Will I still be paid on 15 September 2026 as promised in the original email?
I have already posted this matter on HelloPeter.com as well because I am not getting help.
I am kindly requesting real action, not just an apology.
Seller ID : 5910fd39d8e44a21
Today is 7 September 2026 - that is 7 days after the promised date, and my account is still closed. I am not working and I depend on this account.
Saying that *** and *** are the relevant contacts is not helping, because those emails are NOT helping. They are sending me from pillar to post.
Please do not send me to another email again. I need you to escalate this internally and give me a clear answer:
1. When exactly will my portal be opened?
2. Will I still be paid on 15 September 2026 as promised in the original email?
I have already posted this matter on HelloPeter.com as well because I am not getting help.
I am kindly requesting real action, not just an apology.
Seller ID : 5910fd39d8e44a21
Thank you very much for reaching out to the Marketplace team and for requesting assistance on my behalf.
I appreciate your help.
I kindly ask if you can please provide me with a timeframe on when I will receive feedback
Thank you very much for reaching out to the Marketplace team and for requesting assistance on my behalf.
I appreciate your help.
I kindly ask if you can please provide me with a timeframe on when I will receive feedback