Title: Extremely Frustrating Experience with Makro - Poor Customer Service

I placed an order for a Canon Pixma Printer on 13/02/2025 (Order number: MAK***) and paid via Instant EFT after the card payment option failed. While I received some of the items from my order, the printer was cancelled at the branch. Since then, I have made probably 20 calls trying to get answers regarding whether they will send me the printer or issue a refund. What’s been incredibly frustrating is that every time, I was assured that someone would get back to me, but I am still waiting for a single call back.

On 27/02/2025, I finally managed to speak to a manager at their call center, Roseanne Booysen. She gave me her email address, and I sent her a message. That afternoon, I received a short reply stating: "Our finance team has advised the refund failed, please provide your banking details and a copy of your ID." I sent the requested information immediately but have received no further communication from Makro since. After sending another five emails, I got a vague response saying, "I have followed up with our finance team," and yet the issue remains unresolved.

This lack of communication and the constant runaround has been incredibly frustrating, and I’m now seriously reconsidering ever buying from Makro again. The customer service has been far below expectations, and I feel completely ignored and stuck. I would not recommend shopping with them if you expected timely or effective service.