Title: Extremely disappointed with Makro & Midea after-sales service

Title: Extremely disappointed with Makro & Midea after-sales service

I bought a Midea 16kg top loader washing machine from Makro Bloemfontein on the 12th of October. It was delivered on Wednesday, the 15th. From the very first use, the machine would not spin out the final rinse water.

On Sunday, I phoned Makro and was told that the manager would contact me. On Monday, they called and asked me to send a photo of the serial number, which I did that evening. On Wednesday, they messaged me again asking for a photo of the entire machine — which I found quite ridiculous.

On Thursday, Midea contacted me and said a technician would come out. I told them that’s fine, but I would need a time slot as I work during the day. The lady told me she couldn’t give me a time. I then said they would have to come after 5 pm when I’m home.

I even sent them a video showing exactly what the machine is doing. Yesterday, I followed up again, only to be told that they sent the video to Midea and are still waiting for feedback.

This is absolutely unacceptable. I don’t know whether the problem lies with Makro or Midea, but this is by far the worst after-sales service I have ever experienced.