Title: Disappointing Service and Quality – No Feedback After Returning Faulty Pots

I purchased a set of pots from Makro online, and after using them just once, I noticed that the paint on the inside of one of the pots was peeling off. This is completely unacceptable for a brand-new item meant for cooking.

I logged a return and the pots were collected on Monday, 14 July. However, it has now been several days and I have received no update or communication regarding my return or refund. Even when I check my Makro profile online, there is no progress or status update.

The lack of feedback and follow-up is extremely disappointing, especially for an issue related to product quality and safety. I expected better service from a reputable store like Makro.

I hope someone from the team sees this and resolves the issue urgently. Customers deserve clear communication and proper service, especially when returning faulty products.