MM
Martyn M
1 reviews | Active since Apr 2015
08 Jan 2021, 15:30
Time to change supplier
Order placed on 31-12-2020 and emailed customer service 3 times for an update, online show order picked from 31-12-2020, tried phoning customer care, after listening to your self promotion for 2 1/2 minute and being told to use the whatsapp line to find store times etc, the line rang 3 times and then cut off. I am not calling you to listen to ads, it is because I have a problem and need assistance. You have lost a customer as I would rather pay more and get service then be treated as an afterthought. No customers equals no business.
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Replies (2)
Makro's replyOfficial
08 Jan 2021, 16:11Good day Martyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from our customer service contact lines.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that you get your online order delivered to you soonest and also ensure that we put corrective measures in place to better our customer experience. We will communicate with you shortly on regarding your order update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from our customer service contact lines.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that you get your online order delivered to you soonest and also ensure that we put corrective measures in place to better our customer experience. We will communicate with you shortly on regarding your order update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 Jan 2021, 16:11
Official
Good day Martyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from our customer service contact lines.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that you get your online order delivered to you soonest and also ensure that we put corrective measures in place to better our customer experience. We will communicate with you shortly on regarding your order update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from our customer service contact lines.
Please leave this with us and we will be in contact with the relevant parties at store to ensure that you get your online order delivered to you soonest and also ensure that we put corrective measures in place to better our customer experience. We will communicate with you shortly on regarding your order update.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MM
Martyn M's updateReviewer Update
08 Jan 2021, 16:16Good Day,
I have also email Massmart HO with the same complaint and given until EOB on Monday 11-01-2021for delivery to take place, if you don't you have lost a customer and promise never to refer anyone to Makro. Ball is in your court!
I have also email Massmart HO with the same complaint and given until EOB on Monday 11-01-2021for delivery to take place, if you don't you have lost a customer and promise never to refer anyone to Makro. Ball is in your court!
MM
Martyn M's update08 Jan 2021, 16:16
Reviewer Update
Good Day,
I have also email Massmart HO with the same complaint and given until EOB on Monday 11-01-2021for delivery to take place, if you don't you have lost a customer and promise never to refer anyone to Makro. Ball is in your court!
I have also email Massmart HO with the same complaint and given until EOB on Monday 11-01-2021for delivery to take place, if you don't you have lost a customer and promise never to refer anyone to Makro. Ball is in your court!