JW
Jennifer W
1 reviews | Active since Sept 2019
30 Dec 2019, 12:37
Time costs money!
After being shocked by our total we paid about R5000 only to realize they charged us for 2 Christmas tree things worth R1000 each that we didn't buy at all. It took 40 minutes for them to check the cameras and confirm we didn't buy them and then had to go through every single thing we bought in out groceries bags too. Utterly dissatisfied by this inconvenience. Makro, Brakpan.
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Replies (1)
Makro's replyOfficial
06 Jan 2020, 11:43Good day Jennifer
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro,
This is certainly not the type of service you can expect from any of our stores, please kindly note that we still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro,
This is certainly not the type of service you can expect from any of our stores, please kindly note that we still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2020, 11:43
Official
Good day Jennifer
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro,
This is certainly not the type of service you can expect from any of our stores, please kindly note that we still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro,
This is certainly not the type of service you can expect from any of our stores, please kindly note that we still want to keep you as our Makro customer and therefore we will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team