Ticket ***

I placed an order using the online platform and this order has been sitting on the packed status since the 27th November 2022.

I have exhausted all avenues of communication available on the internet but however you send a mail to their email address you don't even get an email of correspondence.

I call the contact center and wait for 30 minutes plus for an answer only to be told the same thing by all agents.

The ticket reference *** has been sitting in the same status all along.

I selected the DSV locker but some reason they are shifting the blame to DSV.

The service delivery is the worst I have experienced and being in the service industry I am not sure how the marketing team is capable of bombarding me with promotional stuff encouraging that I order online when the very same customer service center is unable to resolve queries for 3 weeks now?

I am shocked at the conduct such a giant retailer is offering their customers.