Thumbs down 👎

I am extremely disappointed with the level of service I have experienced regarding the delivery of my parcel.

It is frustrating that I have to go the extra mile to ensure my order is delivered correctly, despite there being a department called “Customer Service.” As a customer, I should not be responsible for taking additional measures to ensure that a paid-for service is fulfilled properly.

This experience has seriously impacted my confidence in using Makro’s online services. Once I receive my package—if I receive it at all—I do not see myself using Makro’s online platform again.

Surely, I'll be told to wait up to 14 working days for a refund should the delivery fail, which is unacceptable.

I expect better accountability, clearer communication, and a smoother delivery process.

What a wow