BO
Barend O

1 reviews | Active since Oct 2017

15 Jan 2018, 10:04

Threatens to take double installment this month

After being called more than twice, Makro threatens me to double deduct my account this month. Firstly, they (Makro) send me a sms in Des that no debitorder will go off because I qualified for the Payment Holiday. Now in Jan they are calling me telling me that that was only if I bought something then I actually qualified. NOW that information was not disclosed in the sms AND there were no indication that I need to comply with the T&C's on the sms. Now Makro wants to make a double deduction on my account in Jan, what I will not be able to afford. This is not acceptable and I am sure I am not the only one this happened.

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Replies (1)
Makro
Makro's reply16 Jan 2018, 14:09
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya