This is the third week your appointed agent will have my fridge and still they don't know what's wrong

This is the third week your appointed agent will have my fridge and still they don't know what's wrong. At what point will you wake up makro and in the 24 days...take note nearly a month YOU FAILED ME in your customer service and just give me a replacement fridge. Im particularly fond of your lack of compensation policy after you inconvenienced me for nearly a month with your staff who cannot capture, escalate, respond to, provide feedback on a query you have. Now your agents can't find the problem for a third week. Here is my challenge to you respond publicly to this and address each of points. Let's see you give something other than your stick standard response of his seriously you take customer complaints...a note after nearly a month you clearly couldn't care less about your customers as long as you get paid upfront who cares about sales service. Very good company motto