This is ridiculous

On the 25th of November 2017 I placed an order through Makros website for a Playstation VR system intended as a Christmas gift. I waited and waited and aprox. 17 days after ordering (keep on mind their site says 3-5 working days for delivery) I was told that they were expecting delays due to high demand on black Friday.. this after being given the run around every single time I phoned them. Having the phone put down on me, no-one getting back to me on what was happening. Then finally on the 15th of December I receive phone call telling me they do not have stock for the Item I ordered nearly a month prior. The order was then cancelled and I was told I would receive my refund within 1 or 2 days. Now when I phone I am told that I will have to wait at least 7 working days (meaning that they will have had my R5080.00 for over a month) and then when I ask for an explanation I have the phone put down on me. This is unacceptable service and honestly horrible business practice. I suggest you go in store if you want anything as ordering online from makro is about as good as throwing your money away.