THIS IS HOW BAD MAKRO SERVICE IS

Chat started on 09 Dec 2024, 07:59 AM (GMT+0) (07:59:30) *** CLIVE joined the chat *** (07:59:31) CLIVE Online order #MAK*** NOT DELIVERED WHY NOT (08:52:22) CLIVE Why was I not notified that the delivery failed (08:52:48) CLIVE What does that mean (08:58:24) *** Zainonessa Steenveld joined the chat *** (08:58:48) Zainonessa Steenveld Good morning Clive, Thank you for contacting Makro webchat services. (08:58:55) Zainonessa Steenveld I apologize for any difficulty this may have caused you. (08:59:07) Zainonessa Steenveld Please give me time to have a look into this. I will be with you shortly. (09:02:12) Zainonessa Steenveld Thank you for your patience Clive. (09:03:32) Zainonessa Steenveld Please note the courier attempted to make delivery yesterday however, it was a failed attempt and was returned back to the origin which is River Sands. Thus, the store has to rebook the order for delivery. (09:04:20) CLIVE WHY was it a failed attempt, I am 10km away (09:05:12) Zainonessa Steenveld I am not sure. Let me contact the courier. I will be with you shortly. (09:06:01) CLIVE Get all the facts please, why WAS I NOT INFORMED (09:06:31) CLIVE Ek kan mos heeldag sit en wag vir delivery nie (09:06:46) Zainonessa Steenveld I will get that feedback from the courier. Please bare with me while I contact the courier. (09:16:48) CLIVE Why are you taking sooo long (09:18:52) Zainonessa Steenveld I just got off the line with the colleague from WUMdrop. She advised the courier was at the store yesterday however, the order was not ready to be handed over to the courier hence why he had made the exception to have the order rebooked. She stated I contact the store and advise that the order is rebooked for delivery. (09:19:01) Zainonessa Steenveld I am currently contacting the store. (09:20:28) CLIVE How can it be returned if it was not ready (09:20:55) Zainonessa Steenveld That is what I am not understanding either hence me contacting the store to gain clarity. (09:27:58) Zainonessa Steenveld Thank you for your patience Clive. (09:29:33) Zainonessa Steenveld I just got off the line with the store colleague Sandra, she advised the online department line is not working at the moment however, she has taken down your details and someone will contact you shortly. I have also escalated the matter to the store.