1 reviews | Active since May 2018
This is a Disgrace !
**Makro *** [#P4Q3]**
I have been experiencing an ongoing issue since May 9, 2025. I have been in touch with Makro nearly every time I sent an email, and have also had several telephone conversations regarding a refund that was debited from my bank account instead of being credited. I essentially paid twice: once when I originally ordered the goods and then again when the refund was taken from my account.
I would like to request proof of payment from Makro that reflects this transaction. They are asking me to provide my personal bank statement to prove that I have not received the refund. However, this request puts me in a difficult position, as it requires me to share my complete financial situation with them. I need to show that this issue has not been resolved, yet they are unwilling to provide me with proof that the transaction was handled correctly.
Would anyone be comfortable handing over their personal financial information to Makro?
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
In order to facilitate an accurate financial reconciliation, we respectfully request that you provide us with a copy of your bank statement for verification purposes. This will enable our finance team to identify and address any discrepancies that may exist.
Please submit the necessary documentation at your earliest convenience to the designated email (as requested by our team via email) address to ensure a prompt and effective resolution.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
In order to facilitate an accurate financial reconciliation, we respectfully request that you provide us with a copy of your bank statement for verification purposes. This will enable our finance team to identify and address any discrepancies that may exist.
Please submit the necessary documentation at your earliest convenience to the designated email (as requested by our team via email) address to ensure a prompt and effective resolution.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,