WV
Werner V
1 reviews | Active since Jul 2019
01 Feb 2025, 06:47
Third Party Makro
Do not buy anything online. They sell “brilliant” items from the website, when you receive it, it’s absolutely ******* and not what was shown on the website. It doesn’t even work in South Africa, Makro won’t allow me to review the product on their online website.
I have been trying for 2 months now to return and get a refund, all Makro say when you phone is that that item is from a third party and not Makro, they can’t do anything about it.
I have been emailing daily with not a single response from Makro yet via email.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
05 Feb 2025, 10:50Hi Werner,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply05 Feb 2025, 10:50
Official
Hi Werner,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
Best regards,
WV
Werner V's updateReviewer Update
05 Feb 2025, 11:02Hi
Yesterday I received the first reply on my emails that a courier has been arranged to collect on 6 Feb to return to the supplier for assessment.
Its a step in the right direction, but still unacceptable as I still have to wait for the assessment before I can get my refund for the product that is falsely advertised on the Makro Website.
Yesterday I received the first reply on my emails that a courier has been arranged to collect on 6 Feb to return to the supplier for assessment.
Its a step in the right direction, but still unacceptable as I still have to wait for the assessment before I can get my refund for the product that is falsely advertised on the Makro Website.
WV
Werner V's update05 Feb 2025, 11:02
Reviewer Update
Hi
Yesterday I received the first reply on my emails that a courier has been arranged to collect on 6 Feb to return to the supplier for assessment.
Its a step in the right direction, but still unacceptable as I still have to wait for the assessment before I can get my refund for the product that is falsely advertised on the Makro Website.
Yesterday I received the first reply on my emails that a courier has been arranged to collect on 6 Feb to return to the supplier for assessment.
Its a step in the right direction, but still unacceptable as I still have to wait for the assessment before I can get my refund for the product that is falsely advertised on the Makro Website.
Makro's replyOfficial
05 Feb 2025, 11:06Hi Werner,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
The assessment is to check if the item is reusable, sealed and in good condition.
Once the assessment is completed they will then process your refund.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
The assessment is to check if the item is reusable, sealed and in good condition.
Once the assessment is completed they will then process your refund.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply05 Feb 2025, 11:06
Official
Hi Werner,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
The assessment is to check if the item is reusable, sealed and in good condition.
Once the assessment is completed they will then process your refund.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
The assessment is to check if the item is reusable, sealed and in good condition.
Once the assessment is completed they will then process your refund.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,