Third Follow-Up: Outstanding Refund and Lack of Resolution

Good day, Unfortunately, this appears to be a further misunderstanding of my query. The refund confirmation you have attached relates to the first umbrella purchase, for which the refund has already been processed and received. I am referring to the second umbrella purchase, which is an entirely separate matter. The second umbrella was damaged in transit by your delivery team and a replacement/refund process was initiated. The delivery for this item was expected on 30 July, however the item never arrived, and I am still awaiting feedback and resolution on this matter. I would appreciate it if you could please review the full history of this case before responding, as it is clear that the refund proof provided does not relate to the outstanding issue I am following up on. To be frank, this matter has become extremely exhausting. I have spent a significant amount of time repeatedly explaining the situation and providing documents, yet I still seem to be receiving responses relating to a completely different transaction. Could someone please investigate the second purchase/refund and provide: 1. Confirmation that you are reviewing the correct transaction. 2. The current status of the second refund claim. 3. The exact date on which I can expect the refund to be processed and reflected. I would appreciate urgent attention to this matter, as I am concerned that the case may have been mishandled internally. OD*** (refund 1) received OD*** (refund 2 delivery was for 30 July umbrella damaged in transist still awaiting refund 17 Days later I am extremely disappointed that this refund remains unresolved. At this point, I am struggling to understand what the issue is, particularly as the bank statement provided clearly contains all the information required to verify the account. Please explain exactly what is causing the delay and what action, if any, is still outstanding. This matter has been ongoing for far too long, and I expect a definitive update and resolution as a matter of urgency. I am becoming increasingly frustrated and exhausted by this process. Busi -***