Think twice before ordering from Makro

So apart from you cancelling at least one item with every order, you have now after more two weeks not made any contact regarding a return of shoes that I received two sizes too small. I called the call centre, was on hold for half an hour and got hung up on. I sent an email, no response. You also have taken away your online chat button on the website. Looks like you are deliberately making it hard for customers to get the service they deserve. This is extremely bad service. Now how am I supposed to get my money back?