Thievery of Makro Online

In October of 2018, I purchased an extractor fan through the online department of this store. I wasn't able to use the extractor due to the size, so I arranged to return the item. I dropped off the item at a Makro store in November 2018 and each person I have spoken to confirms that the problem is in Makro's possession.

The problem is I have been struggling for nearly three months to get my refund. I have called the online store more than 15 times and have been told various stories from "they are busy processing my refund", "they are awaiting approval to process the refund", "the refund should be completed within days" to "there's a lady responsible for processing your refund and we have escalated the issue". Each time the person I speak to promises to call me back, but they never do.

This morning I called them and they suddenly cannot find any records regarding my order despite giving them the order number I have always used.I am tired of the run around from Makro. I cannot understand how a refund can take nearly 3 months to process. My next step is to lodge a charge of theft against the store at the police station as I have run out of ideas of how else to get my money back.

I think these people are ****** and I'm never order from them again.