MO
Monique O
1 reviews | Active since Oct 2025
11 Oct 2025, 16:58
They will not refund you
Ordered online , very disappointed. Makro canceled my order, and it’s been three weeks now. The app says the refund was been completed, but I still haven’t received any money back. Their customer support is terrible, calling doesn’t help, and WhatsApp support is just as useless. It feels like they just take your money and don’t refund it after canceling your order. If you want to avoid a major headache trying to get your money back, stay away from Makro Online.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
13 Oct 2025, 10:30Hi Monique,
We apologize that your order was cancelled.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Should you need any further assistance please email us on ***.
We sincerely apologize for the delay of your refund.
Regards,
Makro Social Media Team.
We apologize that your order was cancelled.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Should you need any further assistance please email us on ***.
We sincerely apologize for the delay of your refund.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Oct 2025, 10:30
Official
Hi Monique,
We apologize that your order was cancelled.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Should you need any further assistance please email us on ***.
We sincerely apologize for the delay of your refund.
Regards,
Makro Social Media Team.
We apologize that your order was cancelled.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Should you need any further assistance please email us on ***.
We sincerely apologize for the delay of your refund.
Regards,
Makro Social Media Team.
Best regards,
MO
Monique O's updateReviewer Update
13 Oct 2025, 15:54 Thank you for your response. Unfortunately, the call center and WhatsApp support were unable to assist me. The app indicated that my refund would be in my account by October 10th, but when I followed up, I was only told I would receive an SMS — which I never did. I’m more disappointed with the lack of effective customer support than with the cancelled order itself. I will be removing my review.
MO
Monique O's update13 Oct 2025, 15:54
Reviewer Update
Thank you for your response. Unfortunately, the call center and WhatsApp support were unable to assist me. The app indicated that my refund would be in my account by October 10th, but when I followed up, I was only told I would receive an SMS — which I never did. I’m more disappointed with the lack of effective customer support than with the cancelled order itself. I will be removing my review.
Makro's replyOfficial
13 Oct 2025, 16:30Hi Monique,
Please provide us with your order number.
Regards,
Makro Social Media Team.
Please provide us with your order number.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Oct 2025, 16:30
Official
Hi Monique,
Please provide us with your order number.
Regards,
Makro Social Media Team.
Please provide us with your order number.
Regards,
Makro Social Media Team.
Best regards,