They take 2 months to refund you!! I'll never buy at Makro again...

[18/05, 09:13] 📍: Hi

My order number is Order Number: OD***

I just made a purchase online. I live in Pretoria and some of my items are marked for pickup, In Johannesburg 🤷

Why is your system not allowing me to switch stores?

I qualified for free delivery, why am I supposed to pickup my items

What's going on with your Store!!!!!!! 😡 [18/05, 09:22] Makro Online SA: Good day, thank you for contacting Makro, you are through to Khanyi. [18/05, 09:23] Makro Online SA: Please stay on the line while i look into your order [18/05, 09:39] Makro Online SA: please note that the order has been updated to a store that has stock [18/05, 09:40] Makro Online SA: so should I cancel the orders at Woodmead [18/05, 09:41] 📍: It's not easy to get a refund from you guys 😏

---------- Forwarded message --------- From: Tshepo Menyuku <***> Date: Wed, 11 Jun 2025, 10:34 Subject: Re: Documentation request # OD*** [#TTMA] To: Customer Contact Centre - Makro Online <***> Cc: Makro Care <***>

Good Morning

Could you please provide an update on my refund.

Regards

On Tue, 10 Jun 2025, 11:01 Tshepo Menyuku, <***> wrote: Good Morning

Could you please provide feedback on my refund.

Regards

On Mon, 9 Jun 2025, 16:38 Tshepo Menyuku, <***> wrote: Good afternoon

As requested, please find the attached.

Regards

On Mon, 9 Jun 2025, 16:29 Customer Contact Centre - Makro Online, <***> wrote: Good day , I hope this email finds you well. As per our telephone conversation, kindly reply back with the below. 1. Banking details of customer for EFT Refund process. 2.Bank letter not more then 3 months older. 3.ID number. Thank you, and have a great day! Kind Regards Siyabonga Sibanyone Makro SA A division of MASSMART Holdings Limited Tel: ***WhatsApp *** Email: *** *** Could you please provide us with the Banking details of customer for EFT Refund process. 1.Bank letter not more then 3 months older. 2.ID number. The Makro Team,