They sell used broken items and dodge return requests. ********s

Makro is the worst when it comes to online purchases. I bought a gaming chair online in January and it came missing one armrest. They request that I return it and I did as instructed with ***. After a reimbur*****t I used the same funds to buy a different chairs since the gaming chair was no longer on special (#MAK***). The new chair came in a very old worn out box with multiple tear. To no surprise, the chair was also used. This was evident in the scratches and dents on most of the parts and the missing instructions book and crews.

After putting it together I noticed that the legs were severely bended and the chair could not stand straight. I logged a return call on the 5th of February (#***3). As I am writing this view the date is the 15th of march and the chair has not been collected. The company doesn't reply to my emails and WhatsApp texts. I have only been getting automatic replies citing that my matter has been escalated to the relevant department.

This company is a ******** company selling used and broken items online and dodging customers when attempting to return the items. I want my money back and will take this to the Ombudsman and the CEO Jonathan Molapo.