They refused to fulfil my return on faulty item

I ordered online on 11 August 2023. The item was delivered on the 17th of August. However, one of the items, a TV stick, was faulty and kept disconnecting from the WiFi.

On the 18th of Aug ( 24hrs after the delivery) I logged a return request.

On August 27th, ( 9 days after a return was logged, and 10days after delivery) Makro emailed me saying the item is passed the 14 day return policy and they can’t accept the return. I pulled up receipts showing that this is a lie and the delay is on their side.

A few days later, I received a call informing me that a pickup was scheduled for the item. I informed my staff to make sure to be home all day and no pickup was done. Now I’m stuck with a faulty item that I bought with my hard earned money.

The risky part of online shopping is the return process, and facilities like Makro make this fear a strong reality. And I have since learnt to never trust Makro with online shopping ever again. Rather stick to trusted sites like Takealot etc. don’t waste your money!

I have all the receipts to prove this!