They lie

<p>I bought my wife and phone (Xiaomi Redmi 2) in April 2016 and she started to experience software problems in November 2016, we took it back to Makro Silver lakes in December 2016. I know Makro policy of six weeks so we made followup on the seventh week but in vain, we kept on making follow up and only to realise that the service provider serviced the phone and returned it in December already... but it was no where to be found, no updates and no feedback. Promises and promises. I have asked for refund but the Manager in Returns (Named Patricia) denied and promise to follow-up (we are in the eighth week aready) and call me to arrange for refund. She ****...she never called. </p> <p>They kept me waiting again, excuses and lies. I pleaded with them to take me serious but I guess I am just another undeserving customer. I am planning to take the matter with ombudsman. I feel my rights as a customer were intentionally ignored and I was taken for a fool. I drove every now and then for 45km to the store just to be told "we will followup"</p> <p> </p> <p>Angry and disappointed!!!</p>