They have the merchandise and my money?!?

After I placed my order I emailed Makro twice requesting that the order be delivered on Monday 1 June specifically. I received no answer to these emails. I followed this up with a tel call & was assured this would be done. 1 June came & went without any delivery. <br> On 2 June I was informed that there was some confusion regarding the date & it would be delivered after 4pm on Tuesday 2 June. No delivery arrived. <br> Wednesday 3 June, I got a call at 09:47 from Time Freight to confirm the address & say the order would be delivered after 11am. Nothing arrived. <br> That is 2 days off work, because I am not a housewife, I work for a living. <br> On calling the courier company that afternoon at 15:58 I was told someone would check the floor waybills and call me back. Nobody has yet called me back. <br> I called the Makro to find out what was going on was told there had been confusion with the address and therefore my order was not delivered but would be delivered on Thursday. <br> At this point I told her, unacceptable, I want a refund. I emailed a complaint to Makro. Nothing. No response, no refund processed, and when it does get processed I have to wait 5-7 days for my money?!<br> Seriously?!