THEY DONT DELIVER WHAT YOU HAVE PAID FOR

I’ve ordered online on October 23rd, was debited the full amount on October the 23rd and the purchase was supposed be delivered by October 25th. A week later and nothing has been delivered. Talk to them every single day but no response whatsoever, requested to cancel and be refunded but until now nothing! They don’t want to give my products nor refund. Such as hassle to deal with and the amount was high.