THEY DO NOT HONOR THEIR WARRANTIES

I bought a washing machine a MONTH ago. This week, the front glass of the machine spontaneously combusted after doing a small load of, fabric only washing. I went through the trouble of bringing the machine back to the store to exchange or be refunded for this defective product, only to be told that I have to take it back home and call an agent to come and "assess" the damage and decide if it warrants repairs. This is absolutely despicable service. I now sit without a washing machine for however long it takes for a Defy technician to come out, who only work during working hours, and I work! I have children who need school clothes washed and I am absolutely appalled that I have to now suffer because of a defective product. The onus should be with Makro to take back the defective product and sort it out with Defy, not me! I will never shop with Makro ever again and I wish I had rather bought a washing machine from Game, as they would have gladly replaced the product or issued me a refund. Shame on you Makro, for not honoring your 6 month, defective goods warranty and forcing me to rearrange my life to have this issue sorted out. Terrible customer service.