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Wonderboy R

1 reviews | Active since Sept 2019

26 Sept 2025, 14:05

They are just about money

Its been over 5 months since a refund was due to me and i still have not received the refund. in July i got the below response 3 months months later, i still have not had any feedback from Makro

"Makro’s reply 04 Jul 2025 at 14:18 Hi Wonderboy,

We wish to affirm our commitment to providing you with a prompt update as soon as substantial information becomes available. Our current priority is to rigorously encourage our team to accelerate their response.

Please be aware that due to an increased volume of refund inquiries, there have been inevitable delays within our finance department, with some instances extending up to one month. We would like to assert that this is not a deliberate action by our team.

Your continued support is highly valued. Be assured that we shall communicate the initiation of the refund process at the earliest possible juncture.

We extend our sincere apologies for any inconvenience that this delay may have occasioned.

Warm regards, Makro Social Media Team"

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Replies (4)
WR
Wonderboy R's update03 Oct 2025, 09:52
Reviewer Update
HI, so when will be receiving my refund?

Makro’s reply28 Sep 2025 at 09:32Hi Wonderboy,

We are sorry to hear that you have not received your refund yet.

We have reached out to the store with regards to your refund.

We will provide feedback as soon as we have received it.

We apologize for the delay and inconvenience caused.

Regards,
Makro Social Media Team.
WR
Wonderboy R's update09 Oct 2025, 10:23
Reviewer Update
Hi, just following up to get confirmation when the refund will be paid. Its taken over 5 months already. Am i gonna wait another 5 moths to get my money. Your after sale service is horrible!!!

Makro’s reply03 Oct 2025 at 16:24Hi Wonderboy,

We are sorry for the delay of your refund.

We have requested for feedback from our finance team with regards to you refund.

We provide feedback as soon as we have received it.

We apologize for the inconvenienced caused.

Regards,
Makro Social Media Team.
WR
Wonderboy R's update23 Oct 2025, 15:12
Reviewer Update
Hi, I am still waiting for feed back since the last response below. And its been 6 months and i still have not received my refund!!!

Makro’s reply09 Oct 2025 at 11:56Hi Wonderboy,

We are awaiting feedback from the finance team.

We will updated you, when we have received feedback.

Regards,
Makro Social Media Team.
WR
Wonderboy R's update04 Nov 2025, 10:14
Reviewer Update
Can you please tell me why i have not received my refund even now 6 months later. What is so difficult in just paying my money. Makro's service is truly appalling, i will never shop from you guys again. i just want my money paid back to me.

Makro’s reply27 Oct 2025 at 10:24Hi Wonderboy,

The finance manager is handlng your query.

We are awaiting for the manager to confirm if the refund has been processed.

We will update you as soon as the manager has confirmed.

We apologize for the delay of your refund.

Regards,
Makro Social Media Team.