There is nothing convenient about ordering online with Makro.
I ordered an item from Makro 2 weeks ago and have not received it. The mail they sent said it would arrive 4 days ago. When I called them to find out what has happened to my order I was put on hold and the line was dropped twice. In total I was put on hold for approx 25 minutes only for them to tell me I must follow up with the courier myself. This has to be the worst service I have ever recieved.
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Makro's replyOfficial
28 May 2019, 14:02Good day Warrick,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the service you have received overall. We cannot expect you to follow up on your own order and we humbly apologize for our agents telling you that. We really understand your frustration and disappointment in this regard and the best we can do from this point onward is to follow up with the couriers and facilitate delivery.
When we receive feedback, we will liaise with you and provide feedback.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the service you have received overall. We cannot expect you to follow up on your own order and we humbly apologize for our agents telling you that. We really understand your frustration and disappointment in this regard and the best we can do from this point onward is to follow up with the couriers and facilitate delivery.
When we receive feedback, we will liaise with you and provide feedback.
Kind Regards,
Makro Hellopeter Team
Makro's reply28 May 2019, 14:02
Official
Good day Warrick,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the service you have received overall. We cannot expect you to follow up on your own order and we humbly apologize for our agents telling you that. We really understand your frustration and disappointment in this regard and the best we can do from this point onward is to follow up with the couriers and facilitate delivery.
When we receive feedback, we will liaise with you and provide feedback.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our sincerest apologies for the service you have received overall. We cannot expect you to follow up on your own order and we humbly apologize for our agents telling you that. We really understand your frustration and disappointment in this regard and the best we can do from this point onward is to follow up with the couriers and facilitate delivery.
When we receive feedback, we will liaise with you and provide feedback.
Kind Regards,
Makro Hellopeter Team