Their incompetence or lack to deliver

I placed an online order on the Makro online store on the 6th of September, they did not deliver within the time given, received a mail the 14th of September shortly after explaining the ETA change to 22nd of September with a 2 -3 day waiting period, which I accepted and acknowledged I would wait. It's the 27th I had to phone them to follow up on my order, they then explained that there is another ETA change, and it would only be after 5th October... My problem is not just the *********** customer relations and communications but the fact that they are so nonchalant about the situation. No apologies just date and am I willing to wait - No, No I'm not willing to wait. It's taken a month...

If your online division accepts the 3rd party re-selling option to customers at least ensure that the stock is updated on the system or do thorough research about the external company from which you are representing/ being a representative of. Their incompetence or lack to deliver reflect badly on the company, I spend a lot of money at Makro and feel that this type of service is unacceptable. I look forward to your response and hopefully an apology...