Theft of money from Makro

On the 20th of November, my husband and I purchased goods at your cornubia store, we paid using a card, your card machine approved the payment and straight after spat out a decline slip however the money was deducted from the bank account. I was told by the cashier and the supervisor at the store that it would be reversed back in a few minutes and we were advised to pay again of which we did, we also waited for a while for the money to reverse back however it did not and the supervisor said its probably because it's a Saturday. So we left the store and waited for Monday, and nothing. On Monday afternoon my husband called the bank and they advised that money is in Makros account and there is no reversal done. By the way it was to the value of +R2800

We waited a few more days then on Thursday my husband went to the store and they advised that they will escalate to the accounts department, Bongiwe Motholo and she advised the money will come back in the account she advised to send her the decline receipt and the bank statement and she will send it to head office to a lady by the name of Portia and it should get sorted out.

It's been a week, my husband returns to the store and again they advised he should wait because it's the weekend etc.

This is my last running around with Makro, you guys have caused so much inconvenience for me and my family with us running up and down because the contact number that we were given, we were told they would not answer because they are on strike. If this isn't resolved by Monday morning I will be going to the Ombudsman and posting on every single social media platform. We have had to reduce our grocery shopping to this inconvenience and pathetic service. The store supervisor and manager are so unhelpful and their sense of urgency to this matter was even worst. This money has not yet been refunded