Hellopeter
Share Your Experience
KJ
Karen J

1 reviews | Active since Sept 2020

17 Jul 2025, 17:36

Theft from Makro!!!

I brought a duvet cover online. It was delivered and was the wrong colour. I don’t open it I returned it, or at least requested a return. This was on 19/3 by 31/3 it was not collected. I went to Montague Gardens and there I delivered it where they told me they would send it to head office by Rosanne Booysen at Montague.

I have not got the product and I have not got money back. It is theft. I have followed up for 4 months and no response.

I demand a refund with interest. It is disgusting

0
Replies (24)
Makro
Makro's reply18 Jul 2025, 12:01
Official
Hi Karen, 

We're truly sorry to hear about your experience.

We understand your frustration and disappointment concerning this matter. 

We will follow up with the store and finance department. 

Please be advised that we will advise you as soon as we get response. 

We apologies for the inconvenience we have caused. 

Best regards,

KJ
Karen J's update18 Jul 2025, 13:06
Reviewer Update
Please do! I would like me refund of R 358.80 plus interest for the period! I actually think I should be compensated for the shocking service delivery. It’s terrible. 
Makro
Makro's reply19 Jul 2025, 09:15
Official
Hi Karen,

Thank you for reaching out to  us. 

We apologize for the delay of your refund. 

We have reached out to our returns team and requested for feedback, with regards to the return status. 

We will provide feedback, as soon as we have received it. 

We apologize for the delay and inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update19 Jul 2025, 09:36
Reviewer Update
Well this needs to be resolved. WITH INTEREST or COMPENSATION now. You have had four months to resolved. I don’t see why I must continue to wait and be pacified with standard responses 
Makro
Makro's reply21 Jul 2025, 13:26
Official
Hi Karen,

Thank you for keeping in touch with us. 

 We will provide feedback as soon as we have received it. 

We apologize for the delay and inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update31 Jul 2025, 20:41
Reviewer Update
Pathetic isn’t a word another 10 days later and nothing!!! You don’t deserve the business you have. If you do this to customers how else are you ripping people off 
Makro
Makro's reply01 Aug 2025, 14:54
Official
Hi Karen,

Thank you for getting in touch with us.

We sincerely apologize for the  delay of your refund. 

We have received feedback from our finance department now stating that your refund has been successfully approved.

The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

KJ
Karen J's update01 Aug 2025, 15:04
Reviewer Update
Standard ******* response. Same as last time and another two weeks nothing!!!
Makro
Makro's reply04 Aug 2025, 11:46
Official
 Hi Karen ,
Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.
Please know that we are taking steps to ensure that such discrepancies are not repeated in the future. We extend our sincerest apologies for any inconvenience or distress that this issue may have caused you.

We appreciate your understanding and patience as we work to resolve this matter.

Kind regards,
Makro Social Media Team 



Best regards,

KJ
Karen J's update13 Aug 2025, 20:57
Reviewer Update
Can you believe I am still waiting for someone to refund my money!!!
Please give me the CEO’s number this is ridiculous that 5 months later nothing and you post here and are ignored!!! This business shouldn’t be in business
Makro
Makro's reply14 Aug 2025, 11:25
Official
Hi Karen,

Thank you for getting in touch with us.

We sincerely apologize for the delay of your refund. 

We have received feedback from our finance department now stating that your refund has been successfully approved.

The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

KJ
Karen J's update14 Aug 2025, 11:49
Reviewer Update
What banking details do you have? I have never issued such and what are you going to do to compensate me for the loss and wait over this period??? 
KJ
Karen J's update14 Aug 2025, 11:50
Reviewer Update
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

This is utter nonsense 
Makro
Makro's reply14 Aug 2025, 12:19
Official
Hi Karen,

Your refund was refunded back into the same account that was used to make the initial payment. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update14 Aug 2025, 12:20
Reviewer Update
And the compensation for the 5 months and if I hadn’t complained here it may never have been resolved? Although still not had I have received 
Makro
Makro's reply17 Aug 2025, 14:27
Official
Hi Karen,

Thank you for reaching out to us. 

We apologize that we are not able to compensate you. 

Should you need any further assistance please email us on ***.

We will work hard to improve our services. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update17 Aug 2025, 15:06
Reviewer Update
It is actually unacceptable that you think you can do what you do. You don’t refund until I cause a scene and then just say sorry we can’t do that. And I still don’t have my money!!! Who is your head of customer service or the CEO?? To proud to share details 
Makro
Makro's reply18 Aug 2025, 10:31
Official
Hi Karen,

Thank you for keeping in touch with us. 

We apologize for the service that you have received from us. 

Should you need any further assistance please email us on ***.

Regards,
Makro Social Media Team

Best regards,

KJ
Karen J's update21 Aug 2025, 20:17
Reviewer Update
There is still no refund!!! Please advise and I am still waiting for the CEO and or Head of Customer Service
Makro
Makro's reply22 Aug 2025, 11:47
Official
Hi Karen,

Thank you for keeping in touch with us. 

We are unable to assist you further. 

 For us to raise a dispute with finance we need to provide them with your bank statement showing that the refund is not reflecting in your account. 

Without you sending us the bank statement we are unable to assist further. 

We apologize for the inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update22 Aug 2025, 11:50
Reviewer Update
Are you kidding you let me wait five months not doing your job and now you want my bank statement!! 
Makro
Makro's reply22 Aug 2025, 13:36
Official
Hi Karen,

Thank you for keeping in touch with us. 

If you are unable to provide us with your bank statement we are unable to assist you further. 

Regards,
Makro Social Media Team. 

Best regards,

KJ
Karen J's update22 Aug 2025, 13:48
Reviewer Update
I want the CEO number !!! 
Where would you like a bank statement. Why can you not do your job 
Makro
Makro's reply26 Aug 2025, 12:07
Official
Hi Karen,

Thank you for keeping in touch with us. 

As we have advised you before you will need to email your bank statement for us to raise a refund dispute. 

You will need to email the bank statement to *** in order for us to assist you further. 

We apologize for any inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,