Hellopeter
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SL
Stefan L

1 reviews | Active since Nov 2011

12 May 2023, 14:24

Theft by Makro.

after collecting my product from my house 3 weeks ago, all communications ceased from Makro's side. that means that they pretty much stole my product. the last emails that I had sent had returned to me with discontinued email addresses. not a word of communication from them. I have no way of contacting the online department.

0
Replies (2)
Makro
Makro's reply13 May 2023, 12:04
Official
Good day Stefan,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

SL
Stefan L's update14 May 2023, 12:51
Reviewer Update
I'll believe it when I see it.